BanyanDNA LLC Privacy Policy

Last updated February 7, 2024

What data do we collect?

BanyanDNA collects the following data:

• Personal identification information (names, email addresses)
  • Note that you are not required to use your real name when creating an account or signing up for our mailing list.
• Project data saved while using the web application, which may include one or more of the following:
  • Genetic data: shared DNA amounts and shared DNA segment data.
  • Personal information such as names, sex, birth and death dates, birth and death locations.
  • Any other information you choose to save while using the application.
• Anonymized usage data, including your operating system, internet browser, and geolocation data.

How do we collect your data?

You are in control of the data we collect from you. Every piece of personally-identifying information (PII) we store is only stored at your request. Specifically, we collect and process data when you:

• Register for a BanyanDNA account.
• Create and save projects on BanyanDNA's web application.
• Join the BanyanDNA mailing list via our main website (https://www.banyandna.com) or at the same time you create an account.
• Use our website or web application (anonymized usage data collection)

How will we use your data?

Our company collects your data so that we can:

• Manage your account.
• Save your projects' data.
• Provide customer support.
• Understand the usage of our services.
• Email you with information critical to managing or protecting your account.
• Email you with notices where required by law, such as major changes to our privacy policy or terms of service.
• Email you with newsletters, announcements, or special offers.

We share your data with select third party companies strictly for the normal operation of our core business. The companies we partner with are as follows:

• Amazon Web Services (AWS). We use AWS to process and store your data. You can view AWS's privacy policy here: https://aws.amazon.com/privacy/
• Stripe. We use Stripe to process payments on our behalf. We will share basic account information with them so we know who enacted the payment. You can view Stripe's privacy policy here: https://stripe.com/privacy

BanyanDNA does not sell your data to any third-party companies.

How do we store your data?

BanyanDNA stores your data using Amazon Web Services (AWS), which provides services for processing and storing data. All data stored on AWS is encrypted in transit and at rest, meaning your data would not be readable if AWS suffers a security breach.

BanyanDNA team members cannot see your project data accidentally. We will not view your project data without your permission.

Marketing

If you have opted to join our mailing list, we will send you emails containing news, announcements, and special offers. You can always unsubscribe from the mailing list by clicking the "Unsubscribe" link provided in the footer of every marketing email.

Note that you may receive transactional emails that you cannot unsubscribe from for security or legal reasons. These include:

• Emails sent to confirm your email address.
• Emails sent to confirm the creation of your account.
• Emails sent to confirm your joining of our mailing list.
• Emails sent to notify you of critical changes to your account's information, such as passwords.
• Emails sent to notify you of major changes to our privacy policy or terms of service.

What are your data protection rights?

We would like to ensure you are aware of your data protection rights. We follow the standards set forth by the General Data Protection Regulation (GDPR) put in place by the European Union, as well as the California Consumer Privacy Act (CCPA), which together entitle our users to the following rights:

• The right to request your data. You can request that BanyanDNA provide copies of your personal data. Note that we may charge a small fee for this service.
• The right to opt-out. You can request for BanyanDNA to stop selling your personal data. Note that BanyanDNA does not sell your personal data regardless.
• The right to correct your data. You can request that BanyanDNA corrects any information you believe is inaccurate.
• The right to delete your data. You can request that BanyanDNA deletes all of your personal data, including your account, under certain conditions.
• The right to restrict or object to processing. You have the right to restrict or object to BanyanDNA's processing of your data--particularly for marketing purposes--under certain conditions.
• The right to non-discrimination. You have the right to not be discriminated against for exercising one of these rights.

If there are any additional data privacy rights that are granted by your country or region, we will honor your request to exercise those rights.

Upon one of the above requests being made, we will respond to you within one month. If you would like to make any of the above requests, please contact us at support@banyandna.com.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically via cookies to similar technology.

How do we use cookies?

BanyanDNA uses cookies for a variety of purposes to improve your experience using our services, such as:

• Keeping you signed in.
• Understanding how you use our services.
• Storing large files on your local machine to prevent the need to transfer these files every time you use our services.

What types of cookies do we use?

We use the following types of cookies:

• Functionality. BanyanDNA uses these cookies so we can recognize your unique session to keep you logged in while you navigate between pages and to remember your preferences. Additionally, BanyanDNA uses these cookies to collect anonymized information about your visit and usage of our services. This includes how many views are made to our website or application and how often certain application features are used.
• Storage of large files. If you are required to download large files (such as genetic map files) when accessing the web application, we may use a cookie to store these files on your local machine so you need only download these files once rather than every time you visit.

Managing cookies

You may configure your browser to not accept any cookies. Note that this may break the core functionality of our services.

Changes to our privacy policy

We reserve the right to update our privacy policy at any time. Any updates made to the privacy policy will be viewable on this web page. You can refer to this page's main sub-heading for when our privacy policy was last updated. In the case of major updates to our privacy policy, we will send you an email notifying you that these changes have been made.

How to contact us

If you have any questions about BanyanDNA's privacy policy, please email us at info@banyandna.com. To exercise one of your data protection rights, please email us at support@banyandna.com.